Mobile users often accuse the telecom operators of ‘ruthlessly’ deducting from their phone top up bill while browsing the internet …
WITH an increase of mobile phone users within the country, the number of mobile internet users is also on the increase. And, when using the internet on one’s phone, it would be prudent to be well aware of the amount of data spent and the cost for that usage. Only then, users will know the exact amount of data or data package used, and avoid having the phone top up bill excessively deducted.
In the past, when Myanma Posts and Telecommunications (MPT) was the sole operator in Myanmar, the mobile internet fees or charges were collected based on time/duration used. But since 2014, when other foreign telecom operators started their services, the mobile internet fees have been changed and collected based on the amount of data used.
With the first method that was based on duration, once the cellular data is switched on, charges will be made, no matter whether the internet is actually being accessed or not. As long as the data is switched on, one will be charged for the duration.
The second method of pricing for mobile internet is based on the amount of data used. With this system, even if the cellular data is switched on, fees will not be charged until and unless one actually starts browsing/using the internet.
But, one thing to note is that the pricing will be based on the amount of data used which is measured in megabyte (MB) or gigabyte (GB). Typically, a three-minute high-definition music video on YouTube is around 60MB.
The most common problem occurring between mobile users and telecom operators is that users are irritated and complain that the operators ‘ruthlessly’ deduct from their phone top up bill while browsing the internet.
One has to analyze whether these operators indeed charge high rates for internet data use or not. And, in order to know this, mobile users themselves must be knowledgeable about the pricing and data rates to ensure that they aren’t being overcharged.
With that in mind, here are some tips for one’s phone bill to be unnecessary depleted while using the cellular data.
The first thing to be aware of is the type of Subscriber Identity Module (SIM) card, the telecom operator providing the service and the price rates of that operator. Only then, one can calculate the amount of data used and check it with the operators’ rate to make sure the correct amount is being deducted from the bill.
After that, all applications that require internet connection, apart from the one that is going to be accessed, will have to be closed. It is because the extra applications can use up data although one is not actually using it, causing overcharges.
For example, if one has been watching videos on YouTube with mobile internet connection and then immediately switch over to Facebook application, without closing You Tube application, it would be like using both Facebook and YouTube at the same time. Therefore, charges will rise as two mobile applications that require data have been simultaneously used.
How does one close the applications that are not being used? For Android phones, one has to enter the Application Management under Settings, then go to the applications not used and press Force Stop. For IOS devices, like Apple, applications that are not used could be closed by going to Settings and then to Cellular Data.
If there are high charges for watching videos online, one needs to check the video file size and quality. Depending on the quality, the phone bill might be different. Moreover, for videos on Facebook, it is necessary to switch off ‘Auto Play’, by going to Facebook Settings and to Off for Auto Play Videos. If not, the Facebook videos will ‘Auto Play’ whether we are watching them or not.
Lastly, when downloading videos or files from the internet, mobile phone users need to know the amount of data involved.
By following these tips, users can protect themselves from having a large amount of their phone bill deducted when using the internet data.
Translation by Kyaw Soe Htet and Khine Thazin Han
Source: Myanmar Times